Case study Dyson
How Dyson integrated Ship-from-Store to improve the customer experience
Offer your customers a premium & sustainable delivery experience.
Bringly is a sustainable delivery platform that offers brands the most sustainable deliveries. Bringly’s smart orchestration across a multi-carrier network of sustainable carriers optimizes the carbon footprint per shipment while providing real-time insights. Bringly’s solution has helped Retail and e-commerce businesses of any size achieve their sustainability goals while improving the overall customer experience.
The collaboration led to increased operational efficiency, optimized local stock from Dyson stores, and a premium customer experience for offline customers. The results of this partnership demonstrate how Bringly’s software solution can help retailers integrate their shops within their omnichannel strategy.
Offer your customers a premium & sustainable delivery experience.
Bringly is a sustainable delivery platform that offers brands the most sustainable deliveries. Bringly’s smart orchestration across a multi-carrier network of sustainable carriers optimizes the carbon footprint per shipment while providing real-time insights. Bringly’s solution has helped Retail and e-commerce businesses of any size achieve their sustainability goals while improving the overall customer experience.
The collaboration led to increased operational efficiency, optimized local stock from Dyson stores, and a premium customer experience for offline customers. The results of this partnership demonstrate how Bringly’s software solution can help retailers integrate their shops within their omnichannel strategy.
Offer your customers a premium & sustainable delivery experience.
Bringly is a sustainable delivery platform that offers brands the most sustainable deliveries. Bringly’s smart orchestration across a multi-carrier network of sustainable carriers optimizes the carbon footprint per shipment while providing real-time insights. Bringly’s solution has helped Retail and e-commerce businesses of any size achieve their sustainability goals while improving the overall customer experience.
The collaboration led to increased operational efficiency, optimized local stock from Dyson stores, and a premium customer experience for offline customers. The results of this partnership demonstrate how Bringly’s software solution can help retailers integrate their shops within their omnichannel strategy.
Ontdek hoe Dyson de operationele efficiëntie heeft verbeterd, de koolstofvoetafdruk heeft verminderd en een premium omnichannel klantenervaring heeft geboden via zijn partnerschap met Bringly, een duurzaam leveringsplatform.
About Dyson
Dyson machines are available in over 65 countries around the world. Dyson opened one of their first owned Demo Stores in The Netherlands and had a need to offer a premium experience to these offline customers.
About Dyson
Dyson machines are available in over 65 countries around the world. Dyson opened one of their first owned Demo Stores in The Netherlands and had a need to offer a premium experience to these offline customers.
About Dyson
Dyson machines are available in over 65 countries around the world. Dyson opened one of their first owned Demo Stores in The Netherlands and had a need to offer a premium experience to these offline customers.
Challenges
Dyson faced several challenges related to their delivery operations, including:
Premium omnichannel customer experience: Not all offline customers would be able to directly take their offline purchases with them
Poor traceability: The traceability of parcels needed to be up to the standard
Carbon footprint reduction: There was a strong desire to decrease the carbon footprint of their deliveries
Challenges
Dyson faced several challenges related to their delivery operations, including:
Premium omnichannel customer experience: Not all offline customers would be able to directly take their offline purchases with them
Poor traceability: The traceability of parcels needed to be up to the standard
Carbon footprint reduction: There was a strong desire to decrease the carbon footprint of their deliveries
Challenges
Dyson faced several challenges related to their delivery operations, including:
Premium omnichannel customer experience: Not all offline customers would be able to directly take their offline purchases with them
Poor traceability: The traceability of parcels needed to be up to the standard
Carbon footprint reduction: There was a strong desire to decrease the carbon footprint of their deliveries
Solution
The partnership between Dyson and Bringly has resulted in significant improvements, including:
Starting with “Ship-from-Store” from one of their first owned stores within Europe. Through the sustainable delivery platform of Bringly, it was possible to offer offline and online customers the options of having their orders delivered the same or next day. In most cases, this was even done sustainably. Parcels were picked up locally and brought to a hub from where the delivery was being planned.
The solution allowed Dyson to offer branded and secured deliveries from their shops in the most efficient and sustainable way possible.
Solution
The partnership between Dyson and Bringly has resulted in significant improvements, including:
Starting with “Ship-from-Store” from one of their first owned stores within Europe. Through the sustainable delivery platform of Bringly, it was possible to offer offline and online customers the options of having their orders delivered the same or next day. In most cases, this was even done sustainably. Parcels were picked up locally and brought to a hub from where the delivery was being planned.
The solution allowed Dyson to offer branded and secured deliveries from their shops in the most efficient and sustainable way possible.
Solution
The partnership between Dyson and Bringly has resulted in significant improvements, including:
Starting with “Ship-from-Store” from one of their first owned stores within Europe. Through the sustainable delivery platform of Bringly, it was possible to offer offline and online customers the options of having their orders delivered the same or next day. In most cases, this was even done sustainably. Parcels were picked up locally and brought to a hub from where the delivery was being planned.
The solution allowed Dyson to offer branded and secured deliveries from their shops in the most efficient and sustainable way possible.
Results
The partnership between Dyson and Bringly resulted in a premium customer experience, where the customer decided on the most optimal delivery solution for him/her (direct pick-up or a delivery from the store on a specific date). Next, a branded track & trace experience was offered. This way, the entire post-purchase communication flow could still be controlled according to Dyson's brand principles. Finally, there was a significant carbon footprint reduction for parcels that were delivered in urban areas by bikes and/or (L)EVs.
Results
The partnership between Dyson and Bringly resulted in a premium customer experience, where the customer decided on the most optimal delivery solution for him/her (direct pick-up or a delivery from the store on a specific date). Next, a branded track & trace experience was offered. This way, the entire post-purchase communication flow could still be controlled according to Dyson's brand principles. Finally, there was a significant carbon footprint reduction for parcels that were delivered in urban areas by bikes and/or (L)EVs.
Results
The partnership between Dyson and Bringly resulted in a premium customer experience, where the customer decided on the most optimal delivery solution for him/her (direct pick-up or a delivery from the store on a specific date). Next, a branded track & trace experience was offered. This way, the entire post-purchase communication flow could still be controlled according to Dyson's brand principles. Finally, there was a significant carbon footprint reduction for parcels that were delivered in urban areas by bikes and/or (L)EVs.
Learn more about the innovative delivery solutions for our customers
Learn more about the innovative delivery solutions for our customers
Learn more about the innovative delivery solutions for our customers
Discover how diverse companies have achieved their sustainability goals and improved customer satisfaction by collaborating with Bringly. Read our inspiring customer stories and see how our innovative delivery solutions make a difference.
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Do you want to know how we integrate our Shipping Intelligence Platform into your e-commerce platform or are you just curious about what benefits your webshop can gain from it? Or do you think it would be fun to work at Bringly?
Leave your details here and we will contact you as soon as possible!
Please note! Do you have questions about the delivery of your package? Then contact the courier responsible for the delivery directly.
Contact
Do you want to know how we integrate our Shipping Intelligence Platform into your e-commerce platform or are you just curious about what benefits your webshop can gain from it? Or do you think it would be fun to work at Bringly?
Leave your details here and we will contact you as soon as possible!
Please note! Do you have questions about the delivery of your package? Then contact the courier responsible for the delivery directly.
Contact
Do you want to know how we integrate our Shipping Intelligence Platform into your e-commerce platform or are you just curious about what benefits your webshop can gain from it? Or do you think it would be fun to work at Bringly?
Leave your details here and we will contact you as soon as possible!
Please note! Do you have questions about the delivery of your package? Then contact the courier responsible for the delivery directly.