According to the World Economic Forum, e-commerce deliveries rose by 25% during the pandemic. Over the past few years, retailers have invested increasingly in last-mile delivery networks. As a result, consumers have become more demanding: they want more control, flexibility and convenience. Today’s consumers can choose among faster and more convenient delivery options, which raises the bar for all retailers trying to meet their customer expectations. If you want to continue to fulfill your customer’s needs as a retailer, you need to have a reliable delivery network. In this whitepaper we will highlight all the factors that you can demand from your delivery partner.