Case study MediaMarkt
How Mediamarkt transformed their delivery process via Bringly
Offer your customers a premium & sustainable delivery experience.
Bringly is a sustainable delivery platform that offers brands the most sustainable deliveries. Bringly’s smart orchestration across a multi-carrier network of sustainable carriers optimizes the carbon footprint per shipment while providing real-time insights. Bringly’s solution has helped Retail and e-commerce businesses of any size achieve their sustainability goals while improving the overall customer experience.
This case study is a success story of the partnership between Bringly and MediaMarkt BeNeLux, one of the leading retailers in the electronics industry. MediaMarkt BeNeLux faced several challenges related to delivery operations, including a low NPS, bad traceability of parcels, and a desire to decrease their carbon footprint. By partnering with Bringly, MediaMarkt BeNeLux was able to optimize the quality of their deliveries, reduce their carbon footprint, and offer branded customer experiences.
The collaboration led to increased operational efficiency, a wider range of carrier options, and improved customer satisfaction. The results of this partnership demonstrate how Bringly’s solution can help Retail and e-commerce businesses achieve their sustainability goals while improving the overall customer experience.
Offer your customers a premium & sustainable delivery experience.
Bringly is a sustainable delivery platform that offers brands the most sustainable deliveries. Bringly’s smart orchestration across a multi-carrier network of sustainable carriers optimizes the carbon footprint per shipment while providing real-time insights. Bringly’s solution has helped Retail and e-commerce businesses of any size achieve their sustainability goals while improving the overall customer experience.
This case study is a success story of the partnership between Bringly and MediaMarkt BeNeLux, one of the leading retailers in the electronics industry. MediaMarkt BeNeLux faced several challenges related to delivery operations, including a low NPS, bad traceability of parcels, and a desire to decrease their carbon footprint. By partnering with Bringly, MediaMarkt BeNeLux was able to optimize the quality of their deliveries, reduce their carbon footprint, and offer branded customer experiences.
The collaboration led to increased operational efficiency, a wider range of carrier options, and improved customer satisfaction. The results of this partnership demonstrate how Bringly’s solution can help Retail and e-commerce businesses achieve their sustainability goals while improving the overall customer experience.
Offer your customers a premium & sustainable delivery experience.
Bringly is a sustainable delivery platform that offers brands the most sustainable deliveries. Bringly’s smart orchestration across a multi-carrier network of sustainable carriers optimizes the carbon footprint per shipment while providing real-time insights. Bringly’s solution has helped Retail and e-commerce businesses of any size achieve their sustainability goals while improving the overall customer experience.
This case study is a success story of the partnership between Bringly and MediaMarkt BeNeLux, one of the leading retailers in the electronics industry. MediaMarkt BeNeLux faced several challenges related to delivery operations, including a low NPS, bad traceability of parcels, and a desire to decrease their carbon footprint. By partnering with Bringly, MediaMarkt BeNeLux was able to optimize the quality of their deliveries, reduce their carbon footprint, and offer branded customer experiences.
The collaboration led to increased operational efficiency, a wider range of carrier options, and improved customer satisfaction. The results of this partnership demonstrate how Bringly’s solution can help Retail and e-commerce businesses achieve their sustainability goals while improving the overall customer experience.
Discover how MediaMarkt BeNeLux improved delivery quality, reduced carbon footprint, and enhanced customer satisfaction through a partnership with Bringly, a sustainable delivery platform.
About MediaMarkt
MediaMarkt BeNeLux is one of the leading retailers in the electronics industry, with a presence in Belgium, the Netherlands, and Luxembourg. The company faced several challenges related to delivery operations, including a low NPS due to the inability of traditional delivery players to control the quality, bad traceability of parcels resulting in millions of euros worth of claims each year, and a desire to decrease the carbon footprint of their deliveries. Additionally, there was also a desire to offer branded customer experiences, both online and offline.
About MediaMarkt
MediaMarkt BeNeLux is one of the leading retailers in the electronics industry, with a presence in Belgium, the Netherlands, and Luxembourg. The company faced several challenges related to delivery operations, including a low NPS due to the inability of traditional delivery players to control the quality, bad traceability of parcels resulting in millions of euros worth of claims each year, and a desire to decrease the carbon footprint of their deliveries. Additionally, there was also a desire to offer branded customer experiences, both online and offline.
About MediaMarkt
MediaMarkt BeNeLux is one of the leading retailers in the electronics industry, with a presence in Belgium, the Netherlands, and Luxembourg. The company faced several challenges related to delivery operations, including a low NPS due to the inability of traditional delivery players to control the quality, bad traceability of parcels resulting in millions of euros worth of claims each year, and a desire to decrease the carbon footprint of their deliveries. Additionally, there was also a desire to offer branded customer experiences, both online and offline.
“Sustainability plays an important role in our strategy, the collaboration with Bringly helps us in the BeNeLux to realize this. Reducing CO2 emissions in last mile delivery is an important step and we are delighted to be able to offer our customers bicycle delivery. With this collaboration we can integrate our online and offline channels even better, we make delivery more sustainable and reduce traffic in and around cities.”
Pieter, Supply Chain Director MediaMarkt
“Sustainability plays an important role in our strategy, the collaboration with Bringly helps us in the BeNeLux to realize this. Reducing CO2 emissions in last mile delivery is an important step and we are delighted to be able to offer our customers bicycle delivery. With this collaboration we can integrate our online and offline channels even better, we make delivery more sustainable and reduce traffic in and around cities.”
Pieter, Supply Chain Director MediaMarkt
“Sustainability plays an important role in our strategy, the collaboration with Bringly helps us in the BeNeLux to realize this. Reducing CO2 emissions in last mile delivery is an important step and we are delighted to be able to offer our customers bicycle delivery. With this collaboration we can integrate our online and offline channels even better, we make delivery more sustainable and reduce traffic in and around cities.”
Pieter, Supply Chain Director MediaMarkt
Challenges
MediaMarkt faced several challenges related to their delivery operations, including:
Low NPS: MediaMarkt BeNeLux’s NPS was suffering due to the inability of traditional delivery players to control the quality of their deliveries.
Bad traceability: The traceability of parcels was not up to the mark, resulting in millions of euros worth of claims each year.
Carbon footprint reduction: There was a strong desire to decrease the carbon footprint of their deliveries, in line with MediaMarkt commitment to sustainability.
Competing with pure players: MediaMarkt BeNeLux was competing with the pure player Coolblue, who had a competitive edge in the market.
Branded customer experience: There was a desire to offer branded customer experiences, both online and offline.
Challenges
MediaMarkt faced several challenges related to their delivery operations, including:
Low NPS: MediaMarkt BeNeLux’s NPS was suffering due to the inability of traditional delivery players to control the quality of their deliveries.
Bad traceability: The traceability of parcels was not up to the mark, resulting in millions of euros worth of claims each year.
Carbon footprint reduction: There was a strong desire to decrease the carbon footprint of their deliveries, in line with MediaMarkt commitment to sustainability.
Competing with pure players: MediaMarkt BeNeLux was competing with the pure player Coolblue, who had a competitive edge in the market.
Branded customer experience: There was a desire to offer branded customer experiences, both online and offline.
Challenges
MediaMarkt faced several challenges related to their delivery operations, including:
Low NPS: MediaMarkt BeNeLux’s NPS was suffering due to the inability of traditional delivery players to control the quality of their deliveries.
Bad traceability: The traceability of parcels was not up to the mark, resulting in millions of euros worth of claims each year.
Carbon footprint reduction: There was a strong desire to decrease the carbon footprint of their deliveries, in line with MediaMarkt commitment to sustainability.
Competing with pure players: MediaMarkt BeNeLux was competing with the pure player Coolblue, who had a competitive edge in the market.
Branded customer experience: There was a desire to offer branded customer experiences, both online and offline.
Solution
The partnership between MediaMarkt BeNeLux and Bringly has resulted in exceptional results, including:
MediaMarkt BeNeLux partnered with Bringly, a sustainable delivery platform that offers brands the most sustainable deliveries. Bringly’s smart orchestration across a multi-carrier network of sustainable carriers allowed MediaMarkt BeNeLux to optimize the carbon footprint per shipment and provided real-time insights. The solution allowed MediaMarkt BeNeLux to offer branded and secured deliveries in the most efficient and sustainable way possible.
Bringly deployed dedicated couriers with bikes and EVs to improve the quality and branding of deliveries, ensuring that MediaMarkt BeNeLux’s customers received a top-notch delivery experience. Bringly’s multi-carrier approach allowed MediaMarkt BeNeLux to benefit from a wider range of carriers, resulting in improved delivery performance.
Solution
The partnership between MediaMarkt BeNeLux and Bringly has resulted in exceptional results, including:
MediaMarkt BeNeLux partnered with Bringly, a sustainable delivery platform that offers brands the most sustainable deliveries. Bringly’s smart orchestration across a multi-carrier network of sustainable carriers allowed MediaMarkt BeNeLux to optimize the carbon footprint per shipment and provided real-time insights. The solution allowed MediaMarkt BeNeLux to offer branded and secured deliveries in the most efficient and sustainable way possible.
Bringly deployed dedicated couriers with bikes and EVs to improve the quality and branding of deliveries, ensuring that MediaMarkt BeNeLux’s customers received a top-notch delivery experience. Bringly’s multi-carrier approach allowed MediaMarkt BeNeLux to benefit from a wider range of carriers, resulting in improved delivery performance.
Solution
The partnership between MediaMarkt BeNeLux and Bringly has resulted in exceptional results, including:
MediaMarkt BeNeLux partnered with Bringly, a sustainable delivery platform that offers brands the most sustainable deliveries. Bringly’s smart orchestration across a multi-carrier network of sustainable carriers allowed MediaMarkt BeNeLux to optimize the carbon footprint per shipment and provided real-time insights. The solution allowed MediaMarkt BeNeLux to offer branded and secured deliveries in the most efficient and sustainable way possible.
Bringly deployed dedicated couriers with bikes and EVs to improve the quality and branding of deliveries, ensuring that MediaMarkt BeNeLux’s customers received a top-notch delivery experience. Bringly’s multi-carrier approach allowed MediaMarkt BeNeLux to benefit from a wider range of carriers, resulting in improved delivery performance.
Results
The partnership between MediaMarkt BeNeLux and Bringly has resulted in exceptional results, including:
MediaMarkt BeNeLux partnered with Bringly, a sustainable delivery platform that offers brands the most sustainable deliveries. Bringly’s smart orchestration across a multi-carrier network of sustainable carriers allowed MediaMarkt BeNeLux to optimize the carbon footprint per shipment and provided real-time insights. The solution allowed MediaMarkt BeNeLux to offer branded and secured deliveries in the most efficient and sustainable way possible.
Bringly deployed dedicated couriers with bikes and EVs to improve the quality and branding of deliveries, ensuring that MediaMarkt BeNeLux’s customers received a top-notch delivery experience. Bringly’s multi-carrier approach allowed MediaMarkt BeNeLux to benefit from a wider range of carriers, resulting in improved delivery performance.
Results
The partnership between MediaMarkt BeNeLux and Bringly has resulted in exceptional results, including:
MediaMarkt BeNeLux partnered with Bringly, a sustainable delivery platform that offers brands the most sustainable deliveries. Bringly’s smart orchestration across a multi-carrier network of sustainable carriers allowed MediaMarkt BeNeLux to optimize the carbon footprint per shipment and provided real-time insights. The solution allowed MediaMarkt BeNeLux to offer branded and secured deliveries in the most efficient and sustainable way possible.
Bringly deployed dedicated couriers with bikes and EVs to improve the quality and branding of deliveries, ensuring that MediaMarkt BeNeLux’s customers received a top-notch delivery experience. Bringly’s multi-carrier approach allowed MediaMarkt BeNeLux to benefit from a wider range of carriers, resulting in improved delivery performance.
Results
The partnership between MediaMarkt BeNeLux and Bringly has resulted in exceptional results, including:
MediaMarkt BeNeLux partnered with Bringly, a sustainable delivery platform that offers brands the most sustainable deliveries. Bringly’s smart orchestration across a multi-carrier network of sustainable carriers allowed MediaMarkt BeNeLux to optimize the carbon footprint per shipment and provided real-time insights. The solution allowed MediaMarkt BeNeLux to offer branded and secured deliveries in the most efficient and sustainable way possible.
Bringly deployed dedicated couriers with bikes and EVs to improve the quality and branding of deliveries, ensuring that MediaMarkt BeNeLux’s customers received a top-notch delivery experience. Bringly’s multi-carrier approach allowed MediaMarkt BeNeLux to benefit from a wider range of carriers, resulting in improved delivery performance.
Leer meer over de innovatieve leveringsoplossingen voor onze klanten
Leer meer over de innovatieve leveringsoplossingen voor onze klanten
Leer meer over de innovatieve leveringsoplossingen voor onze klanten
Ontdek hoe diverse bedrijven hun duurzaamheidsdoelen hebben bereikt en de klanttevredenheid hebben verbeterd door samen te werken met Bringly. Lees onze inspirerende klantverhalen en zie hoe onze innovatieve leveringsoplossingen een verschil maken.
Vraag een demo aan
Vraag een demo aan
Contact
Wil je weten hoe we ons Shipping Intelligence Platform in jouw e-commerceplatform integreren of ben je gewoon benieuwd welke voordelen jouw webshop kan behalen hiermee? Of lijkt het je leuk om bij Bringly te werken?
Laat hier je gegevens achter en we nemen zo snel mogelijk contact met je op!
Let op! Heb je vragen over de levering van je pakket? Neem dan direct contact op met de koerier die verantwoordelijk is voor de bezorging.
Contact
Wil je weten hoe we ons Shipping Intelligence Platform in jouw e-commerceplatform integreren of ben je gewoon benieuwd welke voordelen jouw webshop kan behalen hiermee? Of lijkt het je leuk om bij Bringly te werken?
Laat hier je gegevens achter en we nemen zo snel mogelijk contact met je op!
Let op! Heb je vragen over de levering van je pakket? Neem dan direct contact op met de koerier die verantwoordelijk is voor de bezorging.
Contact
Wil je weten hoe we ons Shipping Intelligence Platform in jouw e-commerceplatform integreren of ben je gewoon benieuwd welke voordelen jouw webshop kan behalen hiermee? Of lijkt het je leuk om bij Bringly te werken?
Laat hier je gegevens achter en we nemen zo snel mogelijk contact met je op!
Let op! Heb je vragen over de levering van je pakket? Neem dan direct contact op met de koerier die verantwoordelijk is voor de bezorging.